Shipment processing time:

All orders are processed within 2-3 business days.

Order are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Domestic Shipping Policy

Shipping charges: Fee will be displayed at checkout due to the economic fluctuations; any order total above our lowest priced skate will be free shipping

Method: Courier of Choice

Estimated Delivery Time: 3-5 business days

Jackson Ultima Skates warranties the quality of all figure skates and boots for six months from the date of purchase against defects in material or workmanship under normal use and care. Product found to be defective will be repaired or replaced at our discretion. Repaired product (or replacement product) will carry a six month guarantee from the original date of purchase.

Product appearing to be defective, together with the original sales slip showing date of purchase and a statement of the claimed defect, must be promptly returned to the Jackson Ultima dealer from whom it was purchased.

• Always wipe moisture from the interior and exterior of your boots after every use and let your boots dry between skating sessions.
• Never place the boots near a heating vent. This will dry the materials in the skate, causing it to dry and crack.
• Loosening the laces and pulling the tongue open allows greater air circulation and better drying.
• Removing footbed or sock liners, especially for those that skate barefoot, help the boots to dry faster.
• Do not store boots in the trunk of a car, the extreme temperatures will cause premature breakdown in the boots.
• Always remove skates from skate bags once they have been transported. This allows the material to dry and helps prevent the growth of mold and mildew, causing the material to deteriorate.
• Skates can be cleaned with a soft cloth, mild detergent and water. Both Microfiber and leather skates have a PU coating for easy care. Leather polish is not required.

Unfortunately, there is no set answer to this question as there are many factors that come into play when choosing a skate.

The following factors will need to be considered:

• Age, weight, height and size
• How many times a week do you skate?
• What level of skating are currently involved in?
• How hard are you on your current boots?
• What are you currently wearing?

Taking these factors into consideration, please view our Recommendation Chart below to get an idea of what skate might work for you.

Recommended Skates Fit Guide

Please note these charts are meant only as a guideline to help you choose a model.

Breaking in new skates can be uncomfortable, but should not be painful. The material used in skates is stiff and needs to soften to your specific foot shape. Proper fit is essential to performance and longevity of the skate and figure skating. If you require additional assistance in obtaining the proper fit, your Jackson Ultima Skate Technician can assist.

For the first few sessions, the skates should not be laced too tight and the top hook should be left unlaced. Some skaters find a hair elastic looped over the top hooks provides support without restricting knee bend while the foot settles properly into the boot. It may be necessary to retie your boots as the boot conforms to your foot and ankle area and as the laces stretch.

Barefoot Booties by Jackson Ultima can be used to prevent blisters caused by the breaking in process. Begin slowly and go easy on your new boots. Limit jumps and spins, gradually increasing the amount of time on the ice using your new boots.

All of our Jackson and Softec skates have blades that have been factory sharpened which will allow for the skates to be used right out of the box. However for continued enjoyment on the ice, we recommend having a professional sharpening completed soon after purchasing.